Please Note: All support inquiries should be sent by email to Your email will be responded to in a timely manner by a team member. We offer *free shipping on all orders over $20.00 for your convenience. *Free shipping only applies to the lower 48 states.

Store Policies

Nutriteam Return Policy

Nutriteam offers a 30-day satisfaction guarantee from the date of purchase on all unused merchandise.  You must first contact us for a return authorization at 1-800-785-9791 or email

Nutriteam will issue credits upon the receipt and inspection of returned products in undamaged condition. We reserve the right to use our discretion in determining the qualifications of a returned item for credit. When placing an order with our company by phone or through our website you are electronically agreeing to all Nutriteam policies.  While we do allow the use of most products for a period of 30-days prior to a return, we do reserve the right to refuse or assess restocking fees for items that have been used, abused, or damaged. 

Products must be returned with original packaging and in the original condition.  Missing packaging, paperwork, or parts will result in a restocking fee with a minimum of 15% of the original purchase price. 

Credits issued will be for products returned and will not include your original shipping charges unless a product has been determined to be defective.


Send returns to:

Nutriteam Inc.
404 Wagon Wheel Rd
Ripton, VT 05766


International Orders

Nutriteam will not accept online orders made outside the United States with the exception of Canada (SEE BELOW). Our online shopping cart can only calculate shipping costs for the United States and Canada.  For all international orders, please contact us via phone, fax or email.  If you fail to follow the correct procedures when ordering we will contact you regarding your order.

Canada Customers Please Note:  Only items found in the category "Water Distillers For Canada" qualify or include free shipping. All other products being shipped to Canada do not include shipping, and the buyer must choose an applicable shipping rate. Any orders placed with an incorrect shipping methos is subject to additional shipping charges and may be cancelled at our discretion. Shipping charges that are calculated on our website are only shipping charges and do not include taxes and or brokerage fees (with the exception of water distillers marked specifically for Canada) that the carrier may require you to pay before receiving the package.  In our experience USPS (United States Postal Service) charges you taxes or duties but not a brokerage fee.  UPS (United Parcel Service) charges you both taxes or duties, and brokerage fees.